Whether you need technical support, want to explore a plan, or need a custom quote for your business — our team is available 24/7 and responds within 2 hours.
Skip the queue — contact the specific department that handles your request.
Cloud Operations
cloud@ibanzehost.rw
Response: < 1 hour (24/7)
Cybersecurity
security@ibanzehost.rw
Response: < 2 hours
Digital Marketing
marketing@ibanzehost.rw
Response: < 4 hours
Digital Products
products@ibanzehost.rw
Response: < 4 hours
Sales & Customer Success
sales@ibanzehost.rw
Response: < 2 hours
Maintenance Services
maintenance@ibanzehost.rw
Response: < 4 hours
Consultancy
consult@ibanzehost.rw
Response: same business day
General Enquiries
hello@ibanzehost.rw
Response: < 2 hours
Our Offices
IbanzeHost Is in 4 Countries
Headquartered in Kigali with offices and partners across East Africa and North America.
🇷🇼
Kigali
Headquarters
KG 7 Ave, Kacyiru Kigali, Rwanda
+250 788 000 000
kigali@ibanzehost.rw
🇰🇪
Nairobi
East Africa Office
Upperhill, Nairobi Kenya
nairobi@ibanzehost.rw
🇨🇦
Toronto
North America Office
Toronto, Ontario Canada
toronto@ibanzehost.rw
🇺🇸
New York
US Partnership Office
New York City United States
newyork@ibanzehost.rw
Common Questions
Support FAQ
The fastest channel is Live Chat (under 5 minutes) followed by WhatsApp (+250 788 000 000). For urgent hosting or server issues, call directly — the technical team is available 24/7.
Yes — our team communicates fluently in Kinyarwanda, French, and English. You can write or call us in any of these languages and receive support in the same language.
Yes — our Kigali office at KG 7 Ave, Kacyiru is open Monday to Friday from 8:00 AM to 5:00 PM. We recommend booking a meeting in advance for technical consultations or custom project discussions.
For server emergencies (downtime, hacking, data loss), call our emergency line directly: +250 788 000 000. Our Cloud Operations team is on-call 24/7 and treats critical incidents as top priority with a 15-minute response target.
Absolutely — send us a message using the form above or email sales@ibanzehost.rw to book a free 30-minute consultation. Our team will help you identify the right products, services, and budget for your project.
Ready to Start? Get in Touch Today.
From choosing a plan to building an AI-powered system — IbanzeHost is ready to help you launch faster, grow smarter, and stay secure online.